Some startups or small businesses cannot afford a full-time receptionist. Large or medium-sized businesses experiencing rapid growth may be unable to recruit a receptionist quickly, or if they do, their overhead cost will increase. The solution to this dilemma is simple. Hire a virtual receptionist, who will take down messages, can answer calls, handle urgent calls, attend to customers 24/7, etc.
VIVA Virtual Assistant Services can help in offering educated and experienced VA receptionists and back-office support to businesses across North America. Quality customer service helps to promote businesses. Good business experience is good for creating a loyal customer base and generating revenue. The trained virtual receptionist is competent in dealing with customers’ dilemmas professionally, improving their brand experience.
Several benefits of hiring a virtual receptionist
Saves money
Businesses are looking at ways to cut costs. Lack of capital restricts businesses from expanding. Hiring a full-time receptionist adds to the overhead cost like paying monthly salary, bonuses, training, insurance, etc. While a majority of Virtual Receptionists for Insurance work on an hourly basis, which means you pay only for the task completed.
So, a virtual receptionist helps to reduce the labour cost as well as maximize your profit. There is no need for the employer to take the responsibility of training the online receptionists, which reduces business costs.
Concentrate on major business operations
Hiring a virtual receptionist allows the business owner and their staff to concentrate on major business operations. The online receptionist handles the non-core tasks allowing in-house employees to spend time dealing with functions like business development and growth.
Tackling consumers’ queries is time-consuming, which increases the risk of ignoring the most crucial core business matters. With a virtual assistant, you can stay focused on the important core matters with ease.
Time zone flexibility
Your business can serve global customers by hiring a virtual receptionist. Many online receptionists offer round-the-clock services. It means you can cater to consumers residing in different time zones. Customers demand a quick response from online brands. If you even take some hours to respond, they move to your competitors.
You can miss a good opportunity. With an online receptionist, your brand stays connected 24/7 with your customers. The online receptionist can provide excellent customer service that enhances customer experience as well as enhances business engagement.
Smooth appointment scheduling
They take clients’ details and remind you of the time and date scheduled for the meeting. As they can speak several languages, there are no obstacles in answering the phone from sources around the world. They alert you about the crucial things associated with your business. She screens phone calls and directs only the genuine ones. You can leverage and enjoy the benefit of obtaining high-quality prospects.
Project professional image
With an online receptionist, your company can maintain a professional image. You have a person that answers the calls in a professional, friendly, smart, and crisp manner. It builds a credible business image. Today, customers value professionalism and stick to it.
A virtual receptionist working from a remote area helps to increase productivity and brand reputation!
